Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

At Refirm™, we value transparency and want you to feel confident when shopping with us. Please review the following purchase options and cancellation terms:

Purchase Options

  • One-Time Purchase – A single transaction. You will only be billed once, and your order will ship immediately.

  • Subscribe & Save – Our subscription program allows you to receive recurring shipments at a discounted price. By choosing this option, you authorize recurring charges to your payment method until you cancel.

Managing Your Subscription

  • You can manage your subscription anytime through your customer account.

  • Options include: pausing, skipping, rescheduling, or canceling shipments.

  • Changes must be made at least 48 hours before your next billing date to apply to that shipment.

Order Changes & Cancellations

  • One-Time Orders – Orders are processed quickly. If you need to cancel or update an order, please contact us within 12 hours of purchase at hello@refirm.com.

  • After 12 hours, or once your order has been processed or shipped, we cannot guarantee modifications or cancellations.

Failed Payments

  • If a subscription payment fails, we will attempt to reprocess the payment method on file.

  • You will be notified via email of any failed payment and given the opportunity to update your billing information.

Refunds & Returns

  • For details regarding returns, refunds, or exchanges, please see our [Refund Policy].

Contact Us

If you have any questions about your purchase, subscription, or cancellation, please reach out to us at:
📩 hello@tryrefirm.com