Shipping policy
We’re committed to getting your Refirm order to you as quickly and reliably as possible.
Processing Time
-
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
-
Once your order ships, you’ll receive a confirmation email with your tracking information.
Shipping Time
-
Delivery typically takes 7–12 business days after your order has been processed.
-
Shipping times may vary slightly based on your location and local postal service delays.
Order Tracking
Once your order is shipped, you’ll receive a tracking link so you can follow its journey to your door in real time.
Shipping Rates
-
Standard shipping rates are calculated at checkout.
-
Occasionally, we offer free shipping promotions — keep an eye out!
Delays & Customs
-
While we work hard to meet our estimated delivery windows, unexpected delays can occur due to weather, customs inspections, or high seasonal demand.
-
International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.
Lost or Missing Packages
If your package doesn’t arrive within the expected timeframe, contact our support team at hello@tryrefirm.com so we can assist you in tracking it down or arranging a replacement.